Skinfresh Privacy Policy

Our Terms & Conditions and Privacy Policy 

Our Commitment

Skinfresh Ltd and Regenerative Medicine Institute Ltd (“Skinfresh” or “we or us”) is committed to providing you with the highest levels of professional service. This includes protecting your privacy in accordance with the Government’s Privacy Policy. We understand the importance placed on the privacy of your personal information.

Skinfresh will take all reasonable steps to protect the privacy of the personal information that we collect, use or disclose. Our Privacy Policy sets out how we intend to do so.



This policy applies to all clients, customers, suppliers and prospective employees. 


Collection of personal information

In order for you to access certain services and to order our products via our website, Skinfresh collects information that personally identifies you (“Personal Information”).


Skinfresh collects Personal Information necessary to lawfully and ethically carry on its business or to recruit future employees.


Personal Information may include: (i) name, mailing and email addresses; (ii) residential address, city, state/region, postcode, area code, gender, age, purchase history, income, hobbies and interests (iii) mobile and landline phone numbers (iv) products you own, item numbers, date and place of purchase (v) consultations and treatments booked and attended. If you communicate with us by phone, e-mail, or complete online forms, surveys or contest entries, any information provided in such communication may be collected as Personal Information. For example, we may request personal information from you when you:


  • Book a consultation or treatment

  • Attend a consultation or treatment

  • Contact us for further information

  • Order goods that require delivery (including goods ordered online);

  • Contact us for further information;

  • Participate in surveys and other types of research;

  • Enter a promotion, sweepstake, or contest hosted by Skinfresh;

  • Subscribe to our mailing list;

  • Register your details on our web site;

  • Ask for a quote to be prepared;

  • Express interest in a particular Skinfresh service; or

  • Submit a job application or résumé

Where possible, we collect your personal information directly from you. If you feel that the information that we are requesting, either on our forms or in our discussions with you, is not information that you wish to provide, please feel free to raise this with us.


If you would like to access any of our services on an anonymous basis, please tell us. If this is possible and lawful, we will take all reasonable steps to comply with your request. However, we may not be able to provide the services or supply the product in question if we are not provided with the personal information requested.


We will not collect sensitive information from you. Sensitive information is a special category of personal information and includes, but is not limited to, information about your health, race or ethnic origin, political or religious beliefs, membership of a trade union or association, or criminal record.



How do we use your personal information?

Skinfresh uses your information to better understand your needs and provide you with better service. Skinfresh may share your Personal Information amongst Related Bodies Corporate of Skinfresh. Skinfresh also uses your Personal Information:


  • To complete an order online via our website

  • To deal with your queries or customer service issues promptly whether by email, telephone or mail. We may also keep information on your communications with our customer service representatives

  • To keep you up-to-date with products, services, events or promotions we think would be of particular interest through a variety of channels. You will be able to “opt-out” from this activity at any time

  • To enhance your customer experience and help us complete your transactions faster

  • For planning, product development or research purposes.

  • To assist us in the recruitment of future employees


We will not use your personal information in a manner contrary to the Government’s Privacy Laws or this Policy.


How do we collect personal information?

Where possible, we collect your personal information directly from you. We collect information through various means, including forms and questionnaires. If you feel that the information that we are requesting, either on our forms or in our discussions with you, is not information that you wish to provide, please feel free to raise this with us.


In some situations, we may also obtain personal information about you from a third-party source. If we collect information about you in this way, we will take reasonable steps to contact you and ensure that you are aware of the purposes for which we are collecting your personal information and the organisations to which we may disclose your information, subject to any exceptions under the NZ Government’s Privacy Policy.


Disclosure of personal information

We will use and disclose your personal information for the purpose for which it was collected. We may also use and disclose it for related or ancillary purposes, such as for the development and marketing of our products and services. We guarantee that we will not provide your personal information to any third party, except as permitted under this Policy or by law.


We will only send Personal Information to third party organisations when:


  • We need to share your information in order to provide the product or service you have requested e.g. to credit reporting agencies for the purposes of completing an application for credit submitted by you

  • We need to send your information to companies that are contracted to Skinfresh e.g. mailing houses, IT service providers, service providers (e.g. assemblers, repairers); or

  • We are required or authorised by law to disclose the information


Such information remains under Skinfresh’s custodianship at all times and the agents involved are bound by specific confidentiality and non-disclosure obligations.



The personal information you provide will be used for the following purposes:


  • Verification of your identity for the use of the Site and other services from us;

  • To assist in providing the services requested by you;

  • To keep the Site relevant and of interest to users;

  • For future marketing, promotional and publicity purposes which may include marketing by our suppliers; and selected business partners

  • For any other use that you authorise


We do not generally send personal information out of New Zealand. If you need us to send information to another country we will do so with your consent. If we are otherwise required to send information overseas we will either obtain your consent and/or take measures to protect your personal information. We will protect your personal information either by ensuring that the country of destination has similar protections in relation to privacy or that we enter into arrangements with the recipient of your personal information that safeguards your privacy.


Access to and correction of your personal information

You can have access to the personal information we hold about you. Should you wish to access this information, please contact Skinfresh on the details below. Our goal is to ensure that your personal information is accurate, complete and up-to-date. To assist us with this, please contact us if any of the details you have provided change. Further, if you believe that the information we have about you is not accurate, contact us and we will use all reasonable efforts to correct the information. No fee applies to the correction or access of your personal information.


Security of your information

Skinfresh is committed to ensuring the security of your personal information and we will take all reasonable precautions to protect this information from loss, misuse or alteration.


Our website

A person may use our website anonymously but any information which a person chooses to submit to us will be treated in accordance with this Policy.


Our internet service provider may record details of visits to our site and when visiting our site your visit may be logged and the following information collected:


  • The visitor’s server address, domain name and browser type;

  • The date and time of the visit to the site;

  • The pages accessed and the documents downloaded;

  • The previous website visited;

  • The user’s operating system; and

  • The links followed from other sites to get to the current site


The information listed above is collected for statistical and research purposes only and will only be utilised internally by Skinfresh.


Changes to this statement Skinfresh may make changes to this Privacy Policy from time to time for any reason. We will publish those changes on our website on this page.


How to contact us 

If you would like more information on privacy or have any questions in relation to this policy please contact us at:


Address: Skinfresh Ltd, 2A Dodson Ave, Milford, Auckland 0620


Phone: 09 486 0030