Terms & Conditions

Skinfresh Clinic (“Skinfresh”, “we”, “us”) is a doctor-led cosmetic and skin clinic at 2A Dodson Ave, Milford, Auckland 0620, New Zealand. These terms cover appointments booked with the clinic (online or by phone), treatment packages, and use of this website. By booking an appointment or using the site you agree to them.

Online booking reserves a specific time, room and clinician. When you select a time it is held for 20 minutes while you complete payment; if payment is not completed in that window the time is released for other patients.

Some treatments are shown “by enquiry” and are arranged by phone rather than online. Treatment prices shown as “from” a figure, or described as priced by the amount used, are confirmed at your appointment or assessment.

Online bookings are secured with a deposit, taken securely by Stripe. Unless a treatment states its own deposit, the deposit is 30% of the treatment price and counts toward the cost of your treatment on the day. Card details are processed by Stripe and never reach Skinfresh.

• The Free 30-Minute Nurse Skin and Aesthetic Assessment costs nothing. It is held with a $50 deposit that goes towards your first treatment, or is refunded to you if you attend and decide not to go ahead. The deposit protects appointment times, and the cancellation rules below apply to it as they do to any other booking.
• The Advanced Nurse Skin and Aesthetic Analysis is $75, paid at booking and redeemable on your first treatment.

Please give us at least 48 hours' notice to cancel or move an appointment. You can cancel online from the link in your booking email up to 48 hours before your appointment, or by phoning the clinic on 09 486 0030.

• Cancelled with 48+ hours' notice: your deposit is refunded, or moved to your new time if you rebook.
• Cancelled inside 48 hours, or not attending without notice: the deposit may be retained to cover the reserved clinical time. If you believe there are exceptional circumstances, contact the clinic and the team will review it.

Refunds are processed back to the original payment method by our reception team. If we need to cancel or move your appointment, we will contact you as early as we can and refund or transfer your deposit in full.

Treatments are provided subject to clinical suitability. Your first visit is an assessment, and our medical team may decline, modify or defer a treatment where it is not clinically appropriate for you. Prescription medicines are prescribed and administered under the supervision of our medical team. Nothing on this website is medical advice for your individual circumstances; suitability, expected results and aftercare are discussed with you at your appointment, and individual results vary.

Treatment packages are sold as a set number of sessions of a named treatment. Each attended session reduces your remaining balance by one. Package sessions are for the named treatment and person and are not transferable or redeemable for cash. Any expiry or special conditions for a package are stated when you purchase it. If a package treatment is discontinued, we will offer a comparable alternative or refund the unused balance.

From time to time we offer discount codes. A code is subject to the conditions stated where it is published, including any expiry date, the treatments it applies to and the number of times it can be used. One code applies per booking, codes cannot be exchanged for cash or used against a deposit that is refunded to you, and we may withdraw a code at any time. Where a discount is larger than the amount paid online, the remainder is applied to your balance at the clinic. If a booking is cancelled or refunded, any code used with it becomes available again.

Site content (text, images and branding) belongs to Skinfresh or its licensors and may not be reproduced for commercial use without permission. You agree not to misuse the site, including attempting to interfere with bookings or submitting false information. Links to third-party sites (for example our shop or Google listing) are provided for convenience; those sites have their own terms.

Nothing in these terms limits rights you have under the Consumer Guarantees Act 1993 or other New Zealand consumer law that cannot be excluded. Subject to that, Skinfresh is not liable for indirect or consequential loss arising from use of this website, and our total liability in connection with a booking is limited to the amount you paid for it.

We may update these terms from time to time; the version on this page applies from its “last updated” date and changes do not affect bookings already made. These terms are governed by New Zealand law.

Questions about these terms or a booking: email enquiries@skinfresh.co.nz, phone 09 486 0030 or free on 0800 SKINHEALTH, or write to Skinfresh Clinic, 2A Dodson Ave, Milford, Auckland 0620.